FAQ

Rental day is calculated based on the calendar days. You’ll have to pay for a full day's rate on the day you pick up and a full day for the day you returned, regardless of the time of the day.
For your convenience, AJRV provides special rate in picking up from 6PM through 8PM and returning by 11AM. Please check the Price Table.

You may cancel your reservation by contacting AJRV via e-mail, inquiry form or phone.
Please note that cancellation fee will be charged on the following conditions.

【Cancellation fee】

・44 to 16 days prior to pick-up date……10% of the total amount
・15 days prior to pick-up date……20% of the total amount
・One day prior to pick-up date and during our business hour……80% of the total amount
・On or after pick-up date……100% of the total amount
Cancel after 6PM(JST) shall be treated as the following day.

Please contact us via e-mail, inquiry form or phone in case you need to change a reservation. Please note that modification fee 3,300 will be charged if the change is made 44 to 30 days prior to the pick-up date. And cancellation fee will be charged if the change is made prior to 29days before the pick-up date.

AJRV’s rental fees include coverages in excess of minimum automobile coverages required by law. Please refer “Guide” →”Insurance and Accident” outlining insurance coverages.

If you may be overdue, please contact AJRV before 2 hours of your scheduled returning time. A fee of 2,000yen/hour will be charged. You cannot return the vehicle other than AJRV’s opening hours.

No refunds will be made for early returns. If you want to return before the scheduled date and/or time, please contact AJRV one day before the scheduled returning date and time. The staff may not be available if you do not contact us in advance.

As vehicles are rented out with a full tank of gas, customers are required to re-fill their tanks with the fuel before returning the RV. If you fail to return the RV with a full tank of gas, you will be charged for its cost based on distance travelled. Please be aware that this may result in fuel charges higher than the actual fuel cost.

Please refer “Insurance and Accident” page of AJRV web site.

Yes, you need to carry out these procedures set forth in the “Insurance and Accident” of AJRV web site regardless of the degree of damage and denting, and whether or not any third parties were involved. Please carry out the above procedures for all incidents, including for those of which you are unsure. If you do not carry out necessary procedures, insurance, coverage and CDW will not apply and the customer will bear responsibility for its payments.

Pets are not allowed as of April 2021. If we found bringing pets in RV, you will be charged a penalty.

Smoking is prohibited in the RV.

Yes. Free WIFI is available in the RV.

The RV is equipped with Display Audio which can connect to a mobile.

Cresson Journey Type X and Type Y can hold a family up to 6.

You can rent child seats and/or booter seats at the location on the rental day. The RV can set up to 2 child seats.

AJRV does not offer ski racks. AJRV offers Winter Tires and 2 Snow Socks as an optional item. Its fee is 4,000yen/rental including tax. If you want winter tires, please reserve more than 5 days in advance or we may not be able to provide them on your rental day.

You may bring your own or you can rent a sleeping bag at the location. Or you can also purchase a sleeping bag at the location. Please check “Price” →　“Optional Equipment”.

You can rent a barbeque stove, a kitchen set and so on. Please check the Optional Equipment page of AJRV web site. For your information, the RV comes standard with a microwave and a portable stove.

You can use air condition without keeping the engine running since the RV equipped with 3 sub batteries. But if it runs at full capacity, it may run only a couple of hours. Using the external power enables the air conditioner to operate all night without keeping the engine running.

Yes. The RV is comes equipped with FF heating system that uses fuel and be able to operate without keeping the engine running. It will consume a couple of litters of gas even using all night.

AJRV’s RV is like a handling the C class which has a van chassis.

Basically, you can park and stay the night at Auto Camp Sites and RV Parks which are places for a RV to stay the night.

It varies based on the facilities. Generally, the facilities would include electricity, water, playground and BBQ pits. If you have any particular place in mind, please feel free to contact AJRV. AJRV will be delighted to support your travel in Japan.

Our friendly staff will be happy to direct you the closest shopping center, home improvement store and fueling facilities.
Incidentally, you can purchase camping outfit at the rental location such as sleeping bags and BBQ items. Please see Optional Equipment page.